Privacy Policy

This Privacy Policy is formulated and published by selsunbluesale.com, an international e-commerce platform focused on retailing discounted Selsun Blue anti-dandruff hair care products. This policy applies to all visitors, registered members, purchasers, cooperative partners and any individuals or organizations that access, browse, register accounts, place orders, use services and interact with selsunbluesale.com in any form. The core purpose of this policy is to clearly explain our practices regarding the collection, use, storage, protection, disclosure and management of users’ personal information and network behavior data during your use of our platform services, and fully protect your personal privacy and information security in accordance with international network information protection standards.

When you visit any page of selsunbluesale.com, complete account registration, click product links, add items to shopping carts, submit orders, finish payments, send consultation emails or interact with the platform in any way, you are deemed to have fully read, understood and unconditionally accepted all terms of this Privacy Policy. If you disagree with any clause herein, please stop accessing and using all services of selsunbluesale.com immediately.

Protecting user privacy is one of the core operational bottom lines of selsunbluesale.com. We always follow the four basic principles of legality, legitimacy, necessity and transparency in all information-related operations. We never collect, use or disclose user information in covert, malicious or excessive ways, and all information processing activities are fully traceable. We reserve the right to update this Privacy Policy in response to adjustments of international personal information protection regulations, platform business upgrades and service scenario changes. Revised policies will be posted in prominent positions on selsunbluesale.com and take effect immediately upon release. Your continued use of platform services after policy updates indicates acceptance of the revised terms.

selsunbluesale.com collects user information through two standard methods: information actively provided by users and information automatically collected by the website system. All collection activities are limited to content necessary to realize e-commerce service functions, and we refuse to collect any information irrelevant to shopping and service requirements.

Information actively provided by users includes multiple categories generated during account registration, order placement and service communication. During account registration on selsunbluesale.com, you may provide us with usernames, login passwords and email addresses. This account information is used for identity verification, account login, password retrieval and delivery of platform notifications. When placing orders, you must submit recipient names, detailed delivery addresses, contact phone numbers and postal codes, which are essential for us to complete product packaging, global logistics and accurate delivery. When you send inquiries, complaints, return applications or cooperation intentions to our official emails press@selsunbluesale.com, support@selsunbluesale.com and wholesale@selsunbluesale.com, the text, images, videos and order information contained in your messages are actively provided information used solely to resolve your service requests.

For payment-related content, selsunbluesale.com partners with certified third-party payment institutions to process all transactions. Our platform does not directly collect, record or store your bank card numbers, payment passwords, verification codes and other core payment privacy data. We only receive payment result feedback from payment providers to confirm order status.

When your devices such as computers, mobile phones and tablets access selsunbluesale.com, our system automatically collects anonymous network access data through standard technical tools. This data includes device models, operating systems, browser types, public IP addresses, access time, browsing pages, product click records and page residence time. This anonymous data cannot identify your personal identity independently and is mainly used to analyze platform operation status, optimize website layout, improve product display and enhance overall user shopping experience. We never associate anonymous access data with your personal identity information.

We strictly adhere to the necessity principle in information collection and will not collect sensitive information such as identity numbers, birth dates and family information without your explicit consent. All collection activities comply with international network information norms.

All personal information collected by selsunbluesale.com is used only within the scope agreed in this Privacy Policy. We will not utilize your information beyond the agreed scope without additional authorization. The main usage scenarios are clearly defined as follows.

First, information supports the completion of online transaction services. We use account information to verify user identities, manage member accounts and retain historical order records for convenient repeated shopping. Delivery information is used to arrange warehouse picking, product packaging and logistics handover, ensuring accurate parcel delivery. Payment result information updates order status and supports internal financial reconciliation. All information used in transaction processes circulates only within the platform and among authorized service partners.

Second, user information enables comprehensive pre-sales, in-sales and after-sales customer services. When you submit consultations, we use account information to confirm your identity and deliver targeted replies. For order exceptions, parcel problems and return refund applications, we call order and contact information to verify order authenticity, process after-sales requests and send real-time progress updates. Your contact details ensure timely delivery of service results and notifications.

Third, we use reserved email addresses to send official platform notifications, including system updates, website maintenance alerts, new product launches and limited-time discount reminders. All marketing emails include an independent unsubscribe option. Once you choose to unsubscribe, we will stop sending such messages immediately and will not send promotional content without your consent. We never distribute spam or illegal information.

Fourth, anonymous network data is used to optimize website functions and user experience. Our operation team analyzes user browsing habits, product preferences and device adaptation issues to adjust page layouts, speed up page loading and optimize product classification, creating a smoother shopping environment on selsunbluesale.com.

Fifth, account and access information helps maintain platform security. We monitor abnormal login behavior, violent password cracking, fake orders and malicious returns to prevent account theft, fraudulent transactions and other risky activities, protecting account and fund security for all users and maintaining a fair transaction environment. We also conduct desensitized overall data statistics for internal business planning and supply chain adjustment, without exposing any individual user’s information.

selsunbluesale.com adopts hierarchical storage and full encryption mechanisms for all user personal information, paired with strict internal management and technical defense systems to prevent information leakage, tampering, loss and unauthorized access.

All user information is stored in dedicated encrypted server groups located in high-security professional data centers with 7×24-hour operation and maintenance, access control, video monitoring and fire protection systems. We divide storage areas by information type: sensitive personal information is stored in high-encryption isolated zones, while anonymous behavior data is stored in general operation zones, with physical isolation between the two areas to avoid data mixing. Our information storage cycle follows service retention and regular cleaning rules. Account and order records are retained during active account usage to support repeated shopping and after-sales services. After users voluntarily cancel accounts and all after-sales rights expire, we completely delete sensitive personal information within 15 working days. Desensitized historical order data is retained per international transaction record standards for financial verification and traceability, with all retained data fully anonymized.

For data transmission, all information exchanged between user devices and selsunbluesale.com uses international standard SSL encryption protocols to prevent interception during transmission. Server-side data adopts layered encryption, and even internal staff cannot view complete sensitive information without special authorization. Our payment channels use the highest-level encryption systems provided by third-party payment institutions to guarantee payment data security.

We implement strict internal access authority management. Different staff are assigned different data access permissions, and all information access behaviors are recorded in traceable logs. Internal staff are strictly prohibited from privately viewing, copying, disclosing or selling user personal information, and violators face severe internal penalties. Our professional operation and maintenance team regularly maintains servers, deploys firewalls and anti-attack systems to resist hacker intrusions, virus attacks and malicious data damage. We also conduct regular internal security inspections to identify and fix potential vulnerabilities promptly.

We strive to achieve maximum information security, but users should acknowledge that no network environment can guarantee absolute security. In the event of information leakage caused by uncontrollable large-scale network attacks, we will activate emergency risk control measures immediately and assist users in protecting their legitimate rights.

selsunbluesale.com will never actively sell, rent or transfer your personal information to unrelated third parties without your explicit consent, except for the following legally permitted and service-required situations. We disclose necessary delivery information (recipient name, address, phone number) to our global logistics partners solely for parcel delivery purposes, and all logistics providers sign strict confidentiality agreements with us. We only share payment result information with third-party payment institutions and never disclose other personal data. If we receive formal legal inquiries or law enforcement requirements from official judicial and administrative departments in accordance with legal procedures, we will disclose relevant information within the legally required scope to cooperate with law enforcement. We may also disclose user information when necessary to prevent illegal crimes, fraudulent transactions and behaviors endangering public safety, within the limits permitted by law. In all disclosure scenarios, we strictly control information scope to avoid over-disclosure of sensitive content.

Users enjoy complete rights related to personal information protection while using selsunbluesale.com services. You have the right to log into your account to view account details, order records and stored personal data at any time. You may independently modify and correct account information, delivery addresses and contact details in the account background. You may apply for account cancellation and request full deletion of your personal information, which we will complete after identity verification. You have the right to refuse marketing emails and unsubscribe at any time. If you have questions or complaints about our information collection, usage and protection measures, you may contact us via press@selsunbluesale.com for assistance, and we will reply and resolve issues promptly.

For any inquiries regarding this Privacy Policy, please send emails to our official address press@selsunbluesale.com.