Shipping Policy

This Shipping Policy officially applies to all orders placed, processed and delivered via the e-commerce platform selsunbluesale.com. It defines all rules, standards, processes and supplementary terms related to order processing, product packaging, logistics dispatch, global delivery, parcel tracking and receipt guidelines. Every user who accesses selsunbluesale.com, registers an account, browses products, submits orders and completes payments is required to fully understand and comply with the contents of this policy. The primary purpose of this policy is to standardize our shipping operations, ensure full transparency of logistics services, safeguard the legitimate interests of both customers and the platform, and deliver stable, predictable and high-quality delivery experiences for all global shoppers. All shipping services provided by selsunbluesale.com operate under the principles of fairness, openness and integrity, and we will strictly enforce every clause outlined below in daily operations.

All products sold on selsunbluesale.com are stored in our standardized, professionally managed warehouses equipped with complete inventory management systems. Immediately after a customer successfully submits an order and completes full payment, our warehouse operation team activates the order processing workflow. The standard order processing period for all orders on selsunbluesale.com is 1 to 3 working days. Working days exclude weekends, official public holidays and temporary platform rest days. During this processing window, our staff complete a series of rigorous procedures to prepare your parcel for shipment.

First, we conduct a full verification of order information, including the recipient’s full name, detailed delivery address, contact phone number and postal code. This step is critical to prevent delivery failures caused by incorrect, incomplete or invalid recipient details. Next, we pick the exact products specified in your order and perform a secondary quality inspection. We check product integrity, packaging condition, product volume and shelf status to guarantee that only intact, qualified and valid products are sent to customers. Since our core products are liquid anti-dandruff shampoo, we use specialized leak-proof, compression-resistant and moisture-proof packaging materials to prevent spills, breakage or contamination during international transportation. After packaging and labeling, the parcel is registered in our logistics system and then handed over to our contracted global logistics partners for formal dispatch.

Under normal operational conditions, all orders will be fully processed and dispatched within the 1 to 3 working day timeframe. During major promotional events, seasonal shopping peaks or unexpected surges in order volume, individual orders may experience minor processing delays. In such cases, we will prioritize processing all pending orders and keep delays within a reasonable range. Once a parcel is dispatched, we will update the outbound status and logistics tracking number in your order account on selsunbluesale.com in a timely manner for your reference.

selsunbluesale.com provides unconditional free worldwide shipping for every order placed on our platform. This free shipping policy is a permanent service rule with no minimum order quantity limits, no regional restrictions and no hidden logistics charges. No matter which country, region, city or remote territory you are located in across the globe, you will never be required to pay freight fees, remote area surcharges, handling fees or any other logistics-related costs. All shipping expenses throughout the entire transportation process are fully borne by selsunbluesale.com. This policy is designed to reduce your overall shopping costs and make cross-border shopping more accessible and affordable.

The standard delivery time for all global orders from selsunbluesale.com is uniformly set at 6 to 12 working days, calculated starting from the date the parcel leaves our warehouse. This delivery cycle applies to all destinations we serve, with no differentiated timelines for different regions and no expedited delivery options available. The 6 to 12 working day estimate is formulated based on comprehensive analysis of international logistics transit, cross-border customs clearance, local distribution and the operational efficiency of our global logistics partners. It represents the regular delivery period under normal transportation conditions.

Customers should note that the stated delivery time is an estimated reference frame. In actual transit, delivery schedules may be affected by uncontrollable external factors, including but not limited to customs inspection in various regions, severe weather conditions, temporary local traffic control, regional logistics peak periods and official regulatory actions. selsunbluesale.com will actively cooperate with logistics providers to monitor parcel status and push for smooth delivery during such events, but we are not liable for delays caused by force majeure or official regulatory measures.

After a parcel is dispatched from our warehouse and transferred to our logistics partners, selsunbluesale.com generates a unique logistics tracking number for each individual order. This tracking number is synchronized to your order details page on the website, allowing you to check real-time logistics status at any time. You can view parcel transit locations, customs clearance progress and local distribution updates using the tracking information. We recommend that you check logistics status regularly during the delivery period to stay informed about your parcel’s progress.

When your parcel arrives at the local distribution terminal, local delivery staff will complete delivery according to the recipient information you provided during order placement. Please ensure your contact phone number remains reachable throughout the delivery window to facilitate smooth communication with delivery personnel. If delivery staff fail to contact you after multiple attempts, or you refuse to sign for the parcel without legitimate reasons leading to parcel return, loss or additional delivery fees, all resulting losses and expenses will be your sole responsibility.

If you notice obvious damage, deformation or opened outer packaging when receiving your parcel, you have the right to refuse signature on the spot and take photos or videos as evidence. Immediately contact our customer service team via press@selsunbluesale.com or support@selsunbluesale.com to report the issue. We will verify the situation with logistics providers promptly and offer appropriate solutions such as redelivery, return or refund based on the actual circumstances.

If you submit incorrect, incomplete or invalid delivery information that results in failed delivery, parcel return or loss, all corresponding consequences shall be undertaken by you. We cannot guarantee address modifications after a parcel has been dispatched, and any risks arising from post-dispatch address changes are borne by the customer. For parcels lost or severely damaged due to faults of selsunbluesale.com or our logistics partners, we will offer two solutions after verifying evidence: complimentary redelivery of products or a full refund. Minor packaging damage that does not affect product use will not qualify for return or compensation requests.

selsunbluesale.com is not responsible for delayed delivery, parcel damage or loss caused by force majeure events such as natural disasters, wars, social unrest, government policy adjustments, port closures, large-scale public health controls and labor strikes. We will continue tracking parcel status and update users on the latest progress during such events. All products sold on selsunbluesale.com comply with general international import and export regulations for daily hair care goods. It is your responsibility to confirm whether the products comply with local import rules. If parcels are detained, confiscated or returned by local customs due to violations of local regulations, all losses shall be covered by the customer.

selsunbluesale.com reserves the right to revise and update this Shipping Policy according to business development and operational needs. Updated terms will be published on the website in a prominent location, and the revised policy takes effect for all new orders immediately after release. For inquiries about our shipping rules, please contact our official email press@selsunbluesale.com.