Refund Policy

This Refund Policy is formulated by the cross-border e-commerce platform selsunbluesale.com to standardize all rules governing product returns, order refunds and related after-sales services. It applies to every transaction, order and after-sales application generated on selsunbluesale.com. All customers who complete purchases on our platform must read and understand this policy fully before submitting return or refund requests. Upholding the core service principle of customer satisfaction, we have designed a relaxed, transparent and user-friendly return and refund system, including a 60-day valid return period, fully free return shipping and standardized 5 to 10 working day refund processing. Our goal is to protect the legitimate consumption rights of every global customer and build a worry-free online shopping environment on selsunbluesale.com. All refund-related services are implemented strictly in accordance with this policy, with uniform standards for all users across the world.

selsunbluesale.com provides a 60-day unconditional return period for all products available on our platform. The 60-day timeline starts on the exact date you sign for and receive your parcel. Within these 60 natural days, you may submit a return application for legitimate reasons, regardless of whether you are unsatisfied with product effects, have selected incorrect items, encounter product damage during transit or discover quality issues. This extended return window accounts for the regular usage cycle of hair care products, giving you sufficient time to experience product performance before making a final decision to keep or return the goods. Once the 60-day return period expires, we will no longer accept return applications unless professional inspection confirms inherent product quality defects.

To ensure smooth processing of return requests, all returned items must meet unified qualification standards. First, the product and its original outer packaging, including original boxes, seals, labels and attached accessories, must remain intact and free from artificial damage, tearing, scribbling or alteration. Second, the product itself must not be heavily used, contaminated, damaged or altered. As liquid daily chemical products, Selsun Blue shampoo requires strict hygiene control. If the product seal is fully broken, large amounts of liquid are used or spilled, or the product is contaminated by external dirt, we reserve the right to reject the return application. Third, you must provide accurate order numbers, recipient information and purchase records to verify your order when applying for returns.

We accept return applications for the following legitimate scenarios: dissatisfaction with product effects, incorrect product selection, product leakage or damage during transit, incorrect item delivery by our platform and confirmed product quality problems. Meanwhile, we clearly define situations where returns are not permitted: return requests submitted after the 60-day period without verified quality issues; products and original packaging that are severely damaged, heavily used or missing accessories; products damaged artificially after receipt; inability to provide valid order information for verification; parcels detained or damaged by local customs due to failure to comply with local import regulations; and malicious repeated returns or fraudulent return behaviors. Our customer service team will provide detailed rejection reasons for all unqualified return applications.

Customers who meet all return conditions can follow our standardized return process to complete return procedures on selsunbluesale.com. Step one is to contact our customer service team via the website’s online service channel or official email press@selsunbluesale.com within the 60-day return window to submit a formal return application. You need to provide your order number, product name, detailed return reason and clear photos or videos of the product and packaging as supporting evidence. Step two involves our customer service team reviewing your application within 1 to 2 working days. Once approved, we will send you the official return address, logistics requirements and key precautions for returning goods. Step three requires you to package the returned products properly and send the parcel to the designated return address via regular logistics services, then share the return tracking number with our customer service for record-keeping. Step four is the warehouse inspection after we receive the returned parcel. After confirming the items meet return standards, we will proceed with the refund process. Our customer service team tracks every return order throughout the entire process to answer questions and offer guidance.

selsunbluesale.com offers fully free return shipping for all qualified return orders. Every logistics cost incurred during the return process, including freight, transit fees and handling charges, is fully covered by our platform. You will not bear any additional expenses when returning products, which greatly reduces the cost of after-sales rights protection. Please ensure proper packaging of returned items to avoid secondary damage during transit. If products are damaged again due to improper packaging on your part during the return journey, we have the right to deduct corresponding losses from your refund or reject the return request.

For all qualified return orders that pass warehouse inspection, selsunbluesale.com issues a full refund. The total refund amount equals the actual payment sum of your original order, covering only product fees. Since all original orders enjoy free shipping, no freight deductions will be applied to refunds. We do not charge any hidden fees such as handling fees, service fees or restocking fees for valid returns. If you return only part of the products in a single order, we calculate the refund amount based on the unit price of the returned items in the original order. For orders purchased during promotional discount activities, refunds are calculated according to the actual discounted payment amount of the corresponding products.

After our warehouse completes inspection and confirms a valid return, our finance department initiates the refund procedure. The standard refund processing cycle on selsunbluesale.com is 5 to 10 working days. All refunds are transferred back to your original payment account through the original payment channel. Working days exclude weekends and official holidays. Please note that different payment institutions and banks have varying fund arrival delays, which are beyond the control of selsunbluesale.com. If you do not receive the refund after 10 working days from the refund issuance date, please first check the transaction records of your payment account, or contact our customer service with your order number to inquire about refund progress.

In special cases where products cannot be returned, such as parcels completely lost during transit and unable to be retrieved, we will conduct full verification via logistics evidence and process a full refund without requiring product returns. For products with severe quality issues confirmed by evidence, we may also negotiate partial refunds without returns based on actual conditions. All such special refund requests require review and approval by our customer service and management team, with final results subject to official platform replies.

If you apply to cancel an order before your parcel is dispatched from our warehouse, we will accept the cancellation request and complete a full refund within 5 to 10 working days. Once a parcel is dispatched, order cancellation is no longer available, and you will need to follow the return process after receiving the goods. All discounted products, promotional items and clearance goods on selsunbluesale.com enjoy the exact same 60-day free return and 5-10 working day refund policies as regular products, with no differentiated restrictions.

selsunbluesale.com retains the right to adjust and update this Refund Policy according to business development, industry norms and service optimization needs. Updated policy content will be published on a prominent page of selsunbluesale.com, and the revised policy takes effect for all new orders from the release date. Orders completed before the policy update continue to abide by the rules in place at the time of purchase. In the event of disputes arising from return and refund processes, both parties shall first resolve issues through sincere negotiation. If negotiation fails, both sides may protect their legitimate rights in accordance with standard online transaction rules. For any questions regarding this Refund Policy, please send inquiries to our official email press@selsunbluesale.com.