Terms of Purchase

These Terms of Purchase are formal trading agreements formulated by the cross-border e-commerce platform selsunbluesale.com, governing all behaviors, rights and obligations between selsunbluesale.com and users during product selection, order submission, payment, delivery, receipt and after-sales processing. These terms are supplementary to other platform policies including the Shipping Policy, Refund Policy and Customer Service Policy, and together form the complete trading rule system of selsunbluesale.com. Every user who selects products, submits orders and completes payments on selsunbluesale.com is deemed to have fully read, understood and accepted all contents of these Terms of Purchase. All trading activities on our platform are carried out in strict accordance with these terms.

These Terms of Purchase apply to all individual consumers and small-scale purchasers who conduct retail transactions on selsunbluesale.com. Wholesale and bulk group purchasing businesses are governed by separate cooperation agreements negotiated via wholesale@selsunbluesale.com. selsunbluesale.com reserves the right to update and revise these Terms of Purchase according to operational adjustments, policy changes and industry standard updates. Revised terms will be published on selsunbluesale.com and take effect for all new orders immediately after release. Orders completed before the revision continue to abide by the terms in place at the time of purchase.

All products sold on selsunbluesale.com are Selsun Blue series anti-dandruff hair care products sourced from formal and verified supply channels. We guarantee that all goods are authentic, with complete packaging, valid shelf life and compliance with original product quality standards. We provide detailed product descriptions, ingredient lists, capacity specifications, usage methods and efficacy introductions on each product page to help users make informed purchasing decisions. All product descriptions are compiled in good faith based on official brand information, serving only as reference content.

All product prices displayed on selsunbluesale.com are final transaction prices denominated in United States Dollar (USD). Our platform launches long-term discount activities with all products enjoying discounts of up to 70% off. All displayed discounted prices are real transaction prices with no hidden fees, additional service charges or mandatory bundled sales. The platform has the right to adjust product prices and discount ranges according to inventory changes, promotional arrangements and market conditions, and price adjustments will take effect immediately after being updated on the website. Price changes will not affect orders that have been successfully paid and confirmed.

Users acknowledge that product inventory on selsunbluesale.com is limited and dynamically changing. After you submit an order and complete payment, we will confirm inventory status and process the order within 1 to 3 working days. If individual products are out of stock due to sudden inventory changes after payment, our customer service team will contact you to provide solutions including order modification, product replacement or full order cancellation and refund.

When you select products, fill in recipient information and submit an order on selsunbluesale.com, a valid electronic trading contract is formed between you and selsunbluesale.com once your payment is completed. You shall ensure that all order information you fill in, including recipient name, delivery address, contact phone number and postal code, is true, accurate and complete. Incorrect or incomplete information leading to delivery failures, parcel return or loss shall be your sole responsibility.

You must complete payment for the submitted order within the valid payment time specified by the platform. Unpaid orders will be automatically cancelled after the payment period expires to release inventory for other users. Once payment is successfully completed, the order cannot be modified arbitrarily except for the recipient information adjustment permitted within the order processing period.

selsunbluesale.com cooperates with internationally recognized third-party payment institutions to provide secure payment channels. You shall use legal and valid payment methods to complete transactions. You are prohibited from using stolen payment accounts, illegal payment channels or other improper means to complete payments. We have the right to freeze orders and conduct verification for orders with abnormal payment behaviors. For payment failures, repeated deductions and other payment anomalies, please contact support@selsunbluesale.com in a timely manner, and we will coordinate with payment providers to resolve issues.

After successful payment, our warehouse team processes all orders within 1 to 3 working days, including information verification, product picking, quality inspection and sealed packaging. We use professional packaging materials suitable for liquid hair care products to prevent leakage and damage during international transportation. After parcel dispatch, we will update the logistics tracking number on your order page of selsunbluesale.com.

All orders on selsunbluesale.com enjoy worldwide free shipping with no additional freight charges. The standard global delivery time is uniformly 6 to 12 working days from the dispatch date. This delivery period is an estimated reference based on conventional logistics conditions. Delays caused by customs inspection, severe weather, local logistics peaks and other uncontrollable factors are within the normal scope, and selsunbluesale.com will not assume liability for such delays.

When the parcel arrives at the destination, you shall complete receipt and inspection in a timely manner according to the notice of the logistics provider. If you find obvious damage, leakage or opened outer packaging upon receipt, you may refuse to sign for the parcel and contact our customer service with photo or video evidence immediately. If you sign for the parcel without inspecting the outer packaging, it is deemed that the parcel is received in intact condition, and subsequent claims for external packaging damage will not be accepted. If you refuse to sign for the parcel without legitimate reasons, all resulting losses shall be borne by you.

The return and refund services for all orders on selsunbluesale.com are implemented in accordance with our official Refund Policy. We provide a 60-day return period calculated from the date of parcel receipt. Within the valid return period, you may submit return applications for legitimate reasons. All qualified return orders enjoy fully free return shipping, and you do not need to bear any return logistics costs.

Returned products must keep the original packaging intact and avoid heavy use, contamination or artificial damage. Our warehouse will inspect all returned goods after receiving them. For products that meet return standards, we will complete the refund process within 5 to 10 working days, and the refund will be returned to your original payment account. We have the right to reject return applications for products that do not meet return conditions.

Before parcel dispatch, you may apply to cancel a paid order and receive a full refund. After the parcel is dispatched, order cancellation is no longer available, and you need to follow the return process after receiving the goods. All discounted products and promotional products enjoy the same after-sales policies as regular products with no differentiated restrictions.

Except for the order cancellation permitted before parcel dispatch and the return and refund rules clearly stipulated in the Refund Policy, users shall not unilaterally cancel valid paid orders without legitimate reasons. For malicious order cancellation behaviors that cause losses to the platform, we reserve the right to pursue corresponding compensation.

In the event of trading disputes arising during the order, delivery, receipt and after-sales process on selsunbluesale.com, both parties shall first resolve the dispute through friendly negotiation. Users may submit dispute details, order numbers and supporting evidence to press@selsunbluesale.com, and our professional team will conduct objective verification and put forward a fair solution based on platform policies and evidence.

If negotiation fails, both parties may resolve disputes in accordance with standard international online transaction rules. During dispute handling, both parties shall maintain rational communication and shall not conduct malicious attacks, false accusations or other improper behaviors.

These Terms of Purchase are an integral part of the overall service rules of selsunbluesale.com, and are associated with our Shipping Policy, Refund Policy, Privacy Policy, Customer Service Policy and Terms of Use. If any clause of these terms conflicts with other platform policies, the special policy formulated for specific services shall prevail.

If any clause of these Terms of Purchase is deemed invalid or unenforceable due to legal adjustments, the validity of the remaining clauses will not be affected. selsunbluesale.com’s failure to exercise its rights stipulated in these terms in a timely manner does not mean the waiver of corresponding rights.

All trading behaviors on selsunbluesale.com shall comply with international trade rules and relevant import and export management regulations of various countries. Users shall bear the responsibility for confirming whether the purchased products comply with local import regulations. If parcels are detained, confiscated or returned by local customs due to non-compliance with local rules, all losses shall be borne by the user.

For any questions regarding these Terms of Purchase, please send inquiries to our official email press@selsunbluesale.com.